Morne Patterson - How to Communicate Like an Excellent Manager

 

Introduction

Effective communication is the cornerstone of successful management. As a manager, your ability to convey ideas, expectations, and feedback can greatly influence your team's performance and overall organisational success. Let’s explore practical strategies for improving communication, a critical skill to help you become a better manager.

 

Active Listening

One of the most overlooked aspects of communication is active listening. When your team members feel heard and understood, it fosters trust and promotes open dialogue. To enhance this skill, give your undivided attention when someone is speaking, ask clarifying questions, and provide feedback to demonstrate your engagement.

 

Clarity and Simplicity

Communication can easily break down when it's convoluted or unclear. When communicating always aim to ensure simplicity and absolute clarity. Use plain language, avoid jargon, and ensure that your team understands your expectations and instructions without confusion.

 

Regular Check-Ins

Establish a routine for one-on-one and team meetings. These check-ins provide opportunities to discuss progress, address concerns, and align everyone's efforts. Regular meetings foster a sense of connection and keep your team informed.

 

Feedback Culture

Embrace a culture of constructive feedback. Encourage your team to share their thoughts, concerns, and ideas openly. When providing feedback, focus on specific examples and offer suggestions for improvement rather than criticism.

 

Be Approachable

Foster an environment in which team members are at ease when approaching you. Approachability is essential for building trust and ensuring that important issues are brought to your attention promptly.

 

 Tailor Your Communication

Recognise that different team members may have distinct communication preferences and needs. Adapt your communication style to suit the individual, whether it's through written messages, face-to-face conversations, or digital platforms.

 

Transparency

Effective communication hinges on truthfulness and openness. Share information about organisational changes, challenges, and successes to build trust and keep your team informed.

 

Conflict Resolution Skills

Conflict is a natural part of any workplace. Develop strong conflict resolution skills to address issues constructively. Create a safe space for team members to express their concerns and work towards solutions.

 

Use Technology Wisely

Leverage technology to facilitate communication but be mindful not to let it become a barrier. Email, messaging apps, and project management tools can enhance collaboration, but don't neglect face-to-face or voice-to-voice interactions when needed.

 

Training and Development

Invest in communication training for yourself and your team. This can include workshops on effective communication, active listening, or conflict resolution. Ongoing development in these areas can significantly benefit your team's dynamics.

 

Celebrate Achievements

Acknowledge and celebrate your team's successes publicly. Public recognition boosts morale and encourages positive behaviours, making your team feel valued and appreciated.

 

Conclusion

As a manager, your role in improving communication is so important to your team's performance and overall success. Effective communication promotes trust, collaboration, and a positive work environment. By actively listening, fostering an open feedback culture, and honing your communication skills, you can create a work environment where your team members thrive. Communication is a skill that can always be refined, and the commitment to continuous improvement in this area is a hallmark of an exceptional manager.